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Refund Policy

This Policy explains when refunds may be available and how to contact BOXBLOCK to review an order.

Last update: August 2026

  1. General principle
  2. Before access / failed verification
  3. After verification and use
  4. Typically not refundable
  5. How to request a refund
  6. Processing time
  7. Contact

1. General principle

BOXBLOCK is a digital service that unlocks map access after payment. Refunds depend on delivery status and system faults — not every request is automatic.

2. Before access / failed verification

If you paid but cannot obtain access or complete verification within 24 hours despite following the guide, contact us with order proof for review and a possible refund.

3. After verification and use

Once verified and the map is in use, the service is considered delivered. Refunds are case-by-case, such as prolonged outages that block core use with clear evidence.

4. Typically not refundable

Wrong Roblox username entered by the user, shared accounts, policy violations, change-of-mind after use, or local device/network issues are generally not refundable.

5. How to request a refund

Email payment@boxblock.co or support@boxblock.co (or open a Discord ticket) with your account email, order ID, and issue details. We reply during business hours.

6. Processing time

Approved refunds follow the original payment provider’s timeline and may take several business days.

7. Contact

payment@boxblock.co · Contact support@boxblock.co or Discord: https://discord.gg/djUpMjwQnQ

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